Driven by decisiveness, effort and urgency, Dak Lak has implemented a range of solutions to translate Politburo Resolution No. 57-NQ/TW into local practice.

The most notable shift in Dak Lak in recent times has been a transformation in both mindset alongside leadership approach. Comrade Luong Nguyen Minh Triet, Member of the Party Central Committee, Secretary of the Provincial Party Committee and Head of the Provincial Steering Committee for science, technology along with innovation (STI), affirmed that the province identifies science, technology, innovation and digital transformation (STI&DT) as mandatory requirements together with key pillars for rapid and sustainable development. These are directly tied to accountability of agency heads, guided by the principle of “genuine action, with outcomes as the benchmark”, while strictly avoiding formalistic approaches.

Youth union members in Krong Ana commune guiding residents in using online public services.

The structured implementation is reflected in issuance of comprehensive plans, translating Resolution No. 57 into more than 115 tasks assigned to agencies, units and localities, under the “six clarities”: clear personnel, clear tasks, clear timelines, clear responsibilities, clear authority as well as clear outcomes. Initial outcomes highlight the provincial strong progress, with 133 out of 242 centrally assigned tasks completed, laying a solid foundation for subsequent phases.

Building digital infrastructure and ecosystem

Alongside institutional improvements, Dak Lak has prioritised investment in synchronised digital infrastructure from provincial level to grassroots. The Dashboard system for direction and administration, together with “Dak Lak Digital” application, has emerged as an important social sensing channel, enhancing governance efficiency alongside transparency. Notably, the deployment of camera systems and digitalisation across 102 commune-level Public Administrative Service Centres has marked a breakthrough in grassroots administrative reform. Licensed AI platforms have also begun to be introduced to support officials, civil servants along with citizens.

As sectoral databases have taken shape, the province has deployed and put into operation its Smart Urban Monitoring together with Operations Centre. Simultaneously, it is implementing the Dak Lak DT infrastructure for the 2021 - 2025 period, with orientation to 2030.

Another key milestone is the recent launch of the provincial Data Centre, operating shared systems, facilitates data connectivity and sharing among departments, sectors as well as localities, while ensuring information safety and cybersecurity.

Residents of Cuor Dang commune receiving guidance on administrative procedures.

Towards breakthrough objectives

Comrade Do Huu Huy, Alternate Member of the Party Central Committee, Deputy Secretary of the Provincial Party Committee, PPC Chairman and Standing Deputy Head of the STI Provincial Steering Committee, affirmed: “STI is no longer an abstract theoretical concept but, in the digital era, the primary driving force for development. If we fail to master technology, we will fall behind in the development race”.

In the coming period, Dak Lak is determined to improve public service quality to rank among the top 10 localities nationwide. To this end, the province has set out key tasks, including developing synchronized digital infrastructure; prioritising allocation and mobilisation of resources to invest in as well as upgrade telecommunications infrastructure, high-speed internet networks, computer systems along with smart devices, particularly in remote, mountainous and ethnic minority areas. It also emphasises training a new generation of digital leaders while raising awareness of DT alongside technology application in governance and administration. The province is rolling out on a wide scale the “Digital literacy for all” movement, associated with improving digital knowledge, universalising digital skills and fostering a digital culture across society, thereby enabling broader community participation in DT while improving life quality and work efficiency.

Translated by KHUONG THAO