Through decisive efforts to streamline administrative procedures (APs) and roll out proactive, flexible investor-support mechanisms, Dak Lak Province is working to foster a transparent, efficient and investment-friendly environment, positioning itself as an attractive destination for strategic investors.

Identifying bottlenecks

To implement an investment project, investors are required to complete a wide range of procedures related to planning, land administration, environmental compliance, construction, and technical infrastructure; any delay or lack of coordination at a single stage can affect the overall project schedule.

Residents receiving guidance on completing administrative procedures at the Provincial Public Administration Service Centre.

Recognising these challenges, Dak Lak Province has directed departments and agencies to fundamentally reform their management approach, placing citizens and businesses at the centre of public service delivery. Authorities have been instructed to work proactively alongside investors, providing guidance and resolving difficulties from the project preparation stage in order to minimise compliance costs and shorten implementation timelines.

Mr. Cao Dinh Huy, Director of the Department of Construction, stated: “Administrative reform (AR), reducing processing times, and improving service quality for citizens and businesses remain among the construction sector’s core and long-term priorities”.

In line with this orientation, the Department of Construction has conducted a comprehensive APs review under its jurisdiction; standardised internal processes; accelerated the application of IT and digital transformation (DX), and increased the proportion of applications received and processed through electronic platforms.

A notable achievement is the department’s review and proposal to reduce administrative processing times by at least 50%, while simplifying numerous procedures to lower compliance costs and shorten project preparation periods for businesses.

Breakthroughs driven by the “green lane” mechanism

A breakthrough highlight in Dak Lak’s AR agenda is the pilot implementation of a “green lane” mechanism for processing APs related to social housing projects that do not utilise public investment capital.

The “green lane” mechanism establishes a priority-processing framework featuring streamlined inter-agency coordination, integrated procedures, strict progress monitoring, and enhanced accountability in dossier handling, with the goal of reducing processing time by at least 50% across relevant state agencies.

An officer from the Enterprise Management Division under the Department of Finance processing online business registration applications.

In line with this directive, the Department of Finance submitted a proposal to the PPC for approval of a plan to simplify and streamline 36 APs. Simultaneously, the province officially launched a pilot “green lane” mechanism for investment-related APs under its jurisdiction. Under this initiative, processing time for investment policy approval and adjustment procedures under the PPC Chairman authority, as well as procedures for the issuance and amendment of investment registration certificates administered by the Dak Lak Department of Finance, has been reduced by 50%. The pilot programme took effect on June 12 and will remain in place through the end of 2026.

A transparent, investor-friendly business environment founded on a spirit of facilitation and partnership is increasingly attracting major strategic investment projects. A notable example is the proposal by BIN Corporation Group to study and develop an integrated AI Data Centre - Renewable Energy - High-Tech Human Resources Training Complex in Ea Wer, Ea O and Ea Sup communes, with a projected investment capital of up to 100 trillion VND.

Alongside investment attraction efforts, Dak Lak is accelerating digital government development through advanced technology solution deployment, including digital support systems for public officials and civil servants, a paperless meeting platform, applications of GeoAI and remote-sensing technologies for land-use monitoring, as well as an open-data portal and other digital infrastructure projects, etc.

Through decisive administrative simplification, implementation of breakthrough priority mechanisms, and accelerated DX, Dak Lak is positioning itself as a safe, attractive, transparent and reliable investment destination. The province remains committed to accompanying businesses in unlocking new growth opportunities and achieving its target of double-digit GRDP growth during the 2026-2030 period.

Translated by HAI LOAN